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Returns
Returns & Refunds Policy
At Nomad House of Rugs, we are committed to ensuring your complete satisfaction with our handmade carpets. Our Returns & Refunds Policy is designed to provide you with the confidence and peace of mind that you deserve when making a purchase. Please read the following policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns
We accept returns for handmade carpets under the following conditions:
Damaged or Defective Items: If you receive a damaged or defective carpet, please contact us within 7 days of receiving the item to initiate the return process.
Incorrect Item: In the rare event that you receive an incorrect item that you did not order, please notify us within 7 days of receiving the item to arrange for a return.
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Email our customer support team at info@nomadhouseofrugs.com or call [+1-000-000-000] within the specified timeframe for eligible returns.
Provide Details: When contacting us, please provide your order number, a detailed description of the issue, and clear photographs of the damaged, defective, or incorrect item.
Return Authorization: Once we review your request, we will provide you with a return authorization and instructions on how to proceed.
3. Return Conditions
Please adhere to the following conditions for returns:
Carpets must be returned in their original, unused, and undamaged condition with all tags, labels, and packaging intact.
Returns must be shipped back to us within 14 days of receiving the return authorization.
4. Refunds
Upon receiving and inspecting the returned item, we will process your refund as follows:
If the return is approved due to damage, defect, or an incorrect item, we will issue a full refund, including the cost of shipping.
Refunds will be processed to the original payment method used for the purchase. Please allow up to 10 business days for the refund to reflect in your account.
5. Non-Returnable Items
The following items are non-returnable:
Carpets that have been used, altered, or damaged after receipt.
Custom-made or personalized carpets.
6. Shipping Costs
Return shipping costs for eligible returns (damaged, defective, or incorrect items) will be covered by Nomad House of Rugs. For all other returns, the customer is responsible for return shipping costs.
7. Contact Us
If you have any questions or concerns about our Returns & Refunds Policy, please don't hesitate to contact our customer support team at info@nomadhouseofrugs.com or WhatsApp +1-000-000-0000. We are here to assist you and ensure your satisfaction with our products.
Nomad House of Rugs reserves the right to modify or update this Returns & Refunds Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the policy update.
